FAQ

THE JADED SETZ FAQ

Everything you need to know before your next set. If you still need a hand, email hello@jadedsetz.co.uk.

ORDERS & OUR SETS

Are your press-on nails handmade?

Yes. Our press-on sets are handcrafted and made to order, especially for you.

What comes with a press-on nail set?

Each set includes 10 hand-painted press-on nails, 24 adhesive tabs, 1 nail file, 1 cuticle stick and 1 alcohol wipe.

How do I choose the right nail size?

Please check your measurements carefully before ordering. If you are unsure, we strongly recommend purchasing a sizing kit before choosing your set. Jaded Setz cannot be responsible for incorrect measurements supplied at checkout.

Can I choose a different shape or length?

Available shapes, lengths and sizes are shown in the product options. Some combinations may be temporarily unavailable while we restock nail tips. An option showing as unavailable cannot currently be ordered.

PROCESSING & DELIVERY

How long will my order take?

Orders take approximately 3–5 working days to process before dispatch. UK delivery is usually a further 1–2 working days. International delivery times vary by destination: Europe 5–8 working days, the United States and Canada 5–7 working days, and Australia and the rest of the world 10–14 working days. Customs and courier delays may affect international transit times.

Will I receive tracking information?

Orders are sent using a tracked delivery service where available. Once your order has been dispatched, tracking details will be sent so you can follow its progress.

CHANGES, CANCELLATIONS & REFUNDS

Can I change or cancel my order?

Please email us within 24 hours of placing your order if you need to request a change or cancellation. As sets are made to order, production may begin after this period and changes or cancellation may no longer be possible for personalised orders. Any approved cancellation is subject to the terms in our Refund Policy. Your statutory consumer rights are not affected.

Can I return my nails or get a refund?

Because our nails are made to order and for hygiene reasons, we cannot offer refunds or exchanges for a change of mind or a different design or size after ordering. This does not affect your statutory rights if an item arrives faulty, damaged, incorrect or not as described. Please see our Refund Policy for full details.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible, preferably within 48 hours of delivery, at hello@jadedsetz.co.uk. Include your order number and clear photos or a short video showing the issue so we can review it.