Shipping policy
All of our press-on nails are made to order and carefully handmade — they're worth the wait. Delivery times vary by location; see the full breakdown below.
| Delivery Location | Processing Time | Delivery Time |
|---|---|---|
| United Kingdom | Approximately 3–5 working days from order to dispatch | 1–2 working days |
| Europe | 5–8 working days | |
| United States | 5–7 working days | |
| Canada | 5–7 working days | |
| Australia | 10–14 working days | |
| Rest of World | 10–14 working days |
*International transit times may vary due to customs clearance and other factors outside of our control.
Delivery Issues
Lost or Undelivered Parcels
All orders are sent using a tracked delivery service where available. Once your order has been shipped, you will receive tracking details so you can monitor the delivery progress.
If your parcel has not arrived and the courier’s tracking system confirms that it has been lost, please contact us as soon as possible at hello@jadedsetz.co.uk. Once we have reviewed the tracking information, we will arrange a replacement or refund where appropriate.
Parcels Marked as Delivered
If tracking shows that your parcel has been delivered but you have not received it, please contact us as soon as possible. We will review the courier’s delivery confirmation, tracking details, delivery photo, GPS information, and any delivery instructions linked to the order.
We may ask you to check with other members of your household, neighbours, your building reception, or any safe place linked to your delivery address.
If the parcel was delivered to an address, safe place, neighbour, collection point, or other location that you selected or authorised, the delivery may be treated as complete once the courier confirms it followed those instructions.
If the parcel appears to have been delivered to the wrong address or to a location you did not authorise, we will investigate this with the courier and arrange a replacement or refund where appropriate.
Failed Delivery, Incorrect Address or Missed Collection
Please make sure your shipping address and contact details are correct at checkout. If a parcel cannot be delivered because the courier is unable to contact you, access the property, or because the address provided is incorrect or incomplete, a re-delivery fee may apply.
If a parcel is returned to us because of an incorrect or incomplete address, failed delivery, or missed collection, we may offer to resend the order once the applicable re-delivery cost has been paid.
If you have any questions or need further assistance, please feel free to contact us. We are here to support you throughout the process.
Nothing in this policy affects your statutory consumer rights.