Refund policy

All of our nails are made to order and handcrafted specifically for you. For this reason, and for hygiene reasons, we are unable to offer refunds or exchanges for a change of mind, or if you wish to request a different design or size after ordering.

This does not affect your statutory rights if your item arrives faulty, damaged, incorrect, or not as described. We recommend reviewing your order carefully before completing your purchase.

Damaged, Faulty or Wrong Items

If your order arrives damaged or faulty, or you receive the wrong item, please email us at hello@jadedsetz.co.uk as soon as possible, preferably within 48 hours of delivery. Please include your order number and clear photos, or a short video, showing the issue.

Because our nails are custom-made and for hygiene reasons, in most cases you will not need to post anything back. Once we have reviewed the evidence provided, we will arrange a replacement or refund as quickly as possible where appropriate.

If we do ask you to return an item, it must:

• be in the same condition as when you received it;
• be unused, including all accompanying items, if applicable;
• be in its original packaging; and
• include a receipt or proof of purchase.

Please note that we do not accept items returned without prior approval. Once a return is approved, the package must be shipped back to us within 7 days. Refunds are processed within 7 days of us receiving the item in its original condition.

Order Cancellations

As every order is made to order, orders may be cancelled within 24 hours of placing the order. After 24 hours, orders cannot be cancelled as processing and/or production may have already begun.

Approved cancellations are subject to a 5% processing fee, which will be deducted from the refund amount.

Sizing & Order Changes

Please ensure you provide accurate nail measurements when placing your order. We strongly recommend purchasing a sizing kit if you're unsure of your sizes. Jaded Setz cannot be responsible for incorrect sizes supplied at checkout.

If you need to request a change or cancellation, please contact us within 24 hours of placing your order. As our sets are made to order, production may begin after this period and cancellation may no longer be possible for personalised orders.

Your statutory consumer rights are not affected.